Wanted Customer Service Representatives – Bring Care, Caring, and Careful to CSR
Anyone can be a customer service representative, but very few actually cares for the customers they are dealing with. Do you really care about customer care? Are you caring enough to understand the needs of clients? Do you know how to carefully handle situations to ensure clients are taken care of without compromising the business?
If you answer yes to all these, Ardor SEO wants you!
We believe that the best representatives are excited to help customers. They love to talk and explain details to enlighten those who are confused. They are patient and adjust their communication skills to convey the right message the right way. They are able to put themselves in a customer’s shoes and empathise and turn client concerns as their own, in need of the best solution. If you have all these qualities, Ardor SEO is in need of your skills as a customer service representative.
Who are we?
Ardor SEO is a digital marketing company that provides Search Engine Optimisation services. We have clients from different industries, from retail to real estate, and everything else in between. We recognise that our clients are very passionate about their business and we help them sell their products and services online by placing them in the top positions on the first page of search results.
Our teams are based in three countries – Australia, Cambodia (Phnom Penh), and the Philippines (Cebu and Davao). Ardor SEO is made up of diverse, talented, and motivated individuals who work hard and fast to deliver results.
We need an individual who has the drive to become the liaison between Ardor SEO members and the clients. We need someone who will take care of our customers the best way possible. This is where you come in.
What does an Ardor SEO customer service representative do?
Ardor SEO customer service representative is tasked with interacting with both existing clients and potential customers. They will provide information relating to queries, requests, and concerns about Ardor SEO’s services. They are tasked to:
- Deal with clients through phone calls and emails
- Respond to customer inquiries in a timely manner
- Receive, handle, and resolve complaints
- Verify customers
- Generate sales lead, set up customer accounts, and manage accounts
- Maintain customer database
- Organize the workflow to deliver the client’s demand within their timeframe
- Coordinate, direct requests to designated departments or resources
- Keep records of customer interactions, including inquiries and complaints
What makes you a good fit for this position?
The customer service position is very vital to our company. A representative has to make the extra effort to engage clients and maintain an open and interactive communication with them to build a sustainable relationship. Therefore, they must have:
- Excellent verbal and written communication skills
- Interpersonal skills
- Excellent listening skills
- Keen eye for details
- Creative problem-analysis and problem-solving skills
- Organisation and time management skills
- The ability to easily adapt to different characters and people
- Initiative and willingness to take on tasks beyond their scope
- The ability to manage stress and thrive in it
- The capacity to multi-task without losing focus
- In-depth knowledge about Search Engine Optimisation and internet marketing
- Knowledge of SEO tools
- A degree in any general education
- Experience in customer service representative work is a plus
Why work for Ardor SEO?
As a multi-cultural and diverse company, Ardor SEO gives you an opportunity to get to know and work with passionate individuals from all over the world. Our team members come from different backgrounds and have different points of views, which can be an adventure when forming relationships and working in harmony.
Our employees work from home, freelancers, and digital nomads. They work at their own pace, on a schedule they set, and at an environment that inspires creativity, accountability, and greatness. We believe that being location-independent can do wonders for an employee’s state of mind, and Ardor’s team members have proven to be responsible and simply awesome.
Kris Reid, Ardor SEO’s Chief Executive Officer and The Coolest Guy in SEO, can be your guide and mentor in the field of SEO and internet marketing. He strongly believes in nurturing potentials, whether they align with the current job position or not. This leaves plenty of doors for career growth.
Ardor SEO offers an excellent compensation and benefits package, with opportunities to travel with the entire team. You will be given regular feedbacks to help you grow, improve and become the best.
Listen to our CEO talk about what Ardor SEO is looking for in a customer representative:
Take this opportunity of a lifetime!
Being Ardor SEO’s customer service representative is not everyone. But you could be the perfect person for the job. If you want to become a part of a team of passionate and driven individuals, then you should take this opportunity to join Ardor SEO.
We would love to have you in the family.